Stay With Us

JoeAnna’s House provides a home-away-from-home to keep families together when they need it most; a place to rest and relax within steps of KGH and their loved one’s bedside; a place to be in community with others who are navigating a similar, difficult path.

Research shows that patients heal better when surrounded by their loved ones.

They get better when together.

Mothers and fathers, husbands and wives, sisters and brothers, are able to stay close – to their family members in hospital, and to each other.

Location:

JoeAnna’s House is located at 321 Royal Avenue, right next door to KGH. This excellent location puts family members within steps to their loved ones.

JoeAnna’s House offers a home-away-from-home for loved ones with family members admitted to Kelowna General Hospital.

JoeAnna’s House welcomes families who live outside of the Central Okanagan area and who have a loved one who is hospitalized at Kelowna General Hospital.

Bookings are by referral only. Families can request a referral using the referral request form below. We work together with families and IH Social workers/clinical staff to assess need and then will be in touch regarding availability. **Eligibility is assessed on a family-by-family basis. While the criteria forms the basis of who can stay at JoeAnna’s House, exceptions may be considered per the assessment of an IH Social Worker.

Location:

Location
JoeAnna’s House is located at 321 Royal Avenue, right next door to KGH. This excellent location puts family members within steps to their loved ones.

Guest Handbook:

We encourage all incoming guests to download and read a copy of our Guest Handbook. This guide outlines everything you need to know for your stay with us.

Request A Referral:

Please complete the following form to request a referral. Once complete, you can email it to info@joeannashouse.com or fax it to 250-470-0102. .

Guest Handbook:

We encourage all incoming guests to download and read a copy of our Guest Handbook. This guide outlines everything you need to know for your stay with us.

Request A Referral:

Please complete the following form to request a referral. Once complete, you can email it to info@joeannashouse.com or fax it to 250-470-0102. .

JoeAnna’s House Features:

  • On-site guest parking (no charge)

  • Large, modern kitchen with 4 individual cooking stations

  • Comfortable living room

  • Play area for children

  • 20 guest rooms

  • Only steps from KGH

  • Building is 2 stories with elevator

  • Close proximity to Lake Okanagan, walking paths, parks and more

  • Day-use room with shower

  • Work-out facility

  • On-site guest laundry (no charge)

  • Free Wi-Fi

JoeAnna’s House Features:

  • On-site guest parking (no charge)

  • Large, modern kitchen with 4 individual cooking stations

  • Comfortable living room

  • Play area for children

  • 20 guest rooms

  • Only steps from KGH

  • Building is 2 stories with elevator

  • Close proximity to Lake Okanagan, walking paths, parks and more

  • Day-use room with shower

  • Work-out facility

  • On-site guest laundry (no charge)

  • Free Wi-Fi

FAQ’s:

How Much Does It Cost To Stay?

The cost to stay at JoeAnna’s House is $25/night. Should you require a further subsidized rated please call 250-470-0100.

How Do I Book My Stay?

We are unable to accept walk-ins. Families can request a referral or be referred through their IH Social worker.

WHO CAN STAY? WHAT’S THE CRITERIA? HOW FAR AWAY DO I HAVE TO LIVE TO BE ABLE TO STAY HERE?

JoeAnna’s House welcomes families who live outside of the Central Okanagan and who have a loved one who is hospitalized at Kelowna General Hospital. Patients are not able to stay at JoeAnna’s House. Only one Guest room per patient’s family can be allocated. A family is designed as 1 person up to a maximum of 5.

At least one member of the family must be 19 years of age or older.

JoeAnna’s House is also available to high-risk pregnant women who live outside of the area but are required to be close to the hospital

Eligibility is assessed on a family-by-family basis. While the above criteria form the basis of who can stay at JoeAnna’s House, exceptions may be considered.

Do Patients Stay Here Or Is It Just For Family Members?

JoeAnna’s house cannot accommodate patients.

Is JoeAnna’s House Just for Families with Kids at KGH?

No. Families with children in care at KGH will have priority and it is anticipated they will occupy at least 50% of the rooms at any given time.

Is there Childcare Available?

No. Children under the age of 19 must be supervised by an adult at all times.

Are Rooms Always Available? How Do I Confirm My Stay?

Stays are based on availability and due to the unpredictable nature of our guests’ situations we are unable to confirm a room until 24 hours in advance. Room requests can be made at any time; however we can only guarantee a room 24 hours prior to arrival.

Those families who are having to find alternate accommodations due to lack of availability at JoeAnna’s House will remain on a waitlist and will be offered a room once it becomes available.

Can I Come In For Just The Day?

A DAY USE room is available for family members who are not staying at JoeAnna’s House including those who live in the Kelowna area. IH Social Workers and KGH Clinical Staff can refer family members for access to the DAY USE room. Walk-ins are not permitted. This room provides a break from the hospital environment and offers a place to take a shower, do a load of laundry, use the business center, cook a meal or relax. Day Use – Additional Info

Can Pets Stay?

We can accommodate Certified Guide Dogs and Service Dogs only.

Is There Parking On Site?

Yes. JoeAnna’s House has complimentary parking for our registered guests.

Is There a Meal Program?

JoeAnna’s House has a large guest-use kitchen with dedicated fridge and pantry space for each guest room. In addition, from time-to-time there will be meals offered, prepared by volunteers.

How Far is The Hospital?

JoeAnna’s House is located next to Kelowna General Hospital. In fact, it is just steps away. Depending on which entrance you choose, you can walk there in less than 5 minutes.

FAQ’s:

HOW MUCH DOES IT COST TO STAY?

The cost to stay at JoeAnna’s House is $25/night. Should you require a further subsidized rated please call 250-470-0100.

HOW DO I BOOK MY STAY?

We are unable to accept walk-ins. Families can request a referral at www.joeannashouse.com or be referred through their IH Social worker.

WHO CAN STAY? WHAT’S THE CRITERIA? HOW FAR AWAY DO I HAVE TO LIVE TO BE ABLE TO STAY HERE?

JoeAnna’s House welcomes families who live outside of the Central Okanagan and who have a loved one who is hospitalized at Kelowna General Hospital. Patients are not able to stay at JoeAnna’s House. Only one Guest room per patient’s family can be allocated. A family is designed as 1 person up to a maximum of 5.

At least one member of the family must be 19 years of age or older.

JoeAnna’s House is also available to high-risk pregnant women who live outside of the area but are required to be close to the hospital.

Eligibility is assessed on a family-by-family basis. While the above criteria form the basis of who can stay at JoeAnna’s House, exceptions may be considered.

DO  PATIENTS STAY HERE OR IS IT JUST FOR FAMILY MEMBERS?

JoeAnna’s house cannot accommodate patients.

IS JOEANNA’S HOUSE JUST FOR FAMILIES WITH KIDS AT KGH?

No. Families with children in care at KGH will have priority and it is anticipated they will occupy at least 50% of the rooms at any given time.

IS THERE CHILDCARE AVAILABLE?

No. Children under the age of 19 must be supervised by an adult at all times.

ARE ROOMS ALWAYS AVAILABLE? HOW DO I CONFIRM MY STAY?


Stays are based on availability and due to the unpredictable nature of our guests’ situations, we are unable to confirm a room until 24 hours in advance. Room requests can be made at any time; however, we can only guarantee a room 24 hours prior to arrival.

Those families who are having to find alternate accommodations due to lack of availability at JoeAnna’s House will remain on a waitlist and will be offered a room once it becomes available.

CAN I COME IN FOR JUST THE DAY?

A DAY USE room is available for family members who are not staying at JoeAnna’s House including those who live in the Kelowna area. IH Social Workers and KGH Clinical Staff can refer family members for access to the DAY USE room. Walk-ins are not permitted. This room provides a break from the hospital environment and offers a place to take a shower, do a load of laundry, use the business center, cook a meal or relax. Day Use – Additional Info

CAN PETS STAY?

No. We can accommodate Certified Guide Dogs and Service Dogs only.

IS THERE PARKING ON SITE?

Yes. JoeAnna’s House has complimentary parking for our registered guests.

IS THERE A MEAL PROGRAM?

JoeAnna’s House has a large guest-use kitchen with a dedicated fridge and pantry space for each guest room. In addition, from time-to-time, there will be meals offered, prepared by volunteers.

HOW FAR IS THE HOSPITAL?

JoeAnna’s House is located next to Kelowna General Hospital. In fact, it is just steps away. Depending on which entrance you choose, you can walk there in less than 5 minutes.

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